Service Plans

At Warranty Processing, our goal is to adapt to your needs while fitting into your existing budget. Our services are broken down into three basic plans that can be adjusted to your unique organization.

Filling your needs means exactly that. If you are a dealer who is experiencing turnover and you would like us to stand in for a 30 day period until the In-House position is filled. That’s great.

PLAN A
Basic Claims Processing and Quality Assurance
PLAN B
Quality Assurance and Booking
PLAN C
Full Service Warranty Administration
and Quality Assurance
Time & Date Track Tickets
Received, Paid, and Returned
XXX
Warranty and Audit Compliance ReviewXXX
Claim Submission and Corrections to the ManufacturerXXX
Payment Reconciliation and AdjustmentsXXX
Maximize the Return Following the P&PXXX
Track and “Work Up” the Warranty Receivables ScheduleXXX
Monthly Reporting to ManagementXXX
WPC Training to Assist Managers, Advisors and TechniciansXXX
Book the Tickets and Close to Accounting XX
Assign the Labor Operations Codes and Flag Technicians  X

Basic Claims Processing and Quality Assurance

Services to be performed by WPC: *

  • We will date track all tickets indicating the date received, date paid, date returned to dealer for additional information, and date returned to dealer paid.
  • We will review all incoming closed claims for compliance with manufacturer’s policy and procedures, checking such items as outlined on WPC’s “audit alert” tag. We will notify dealer of violations of policy and procedures.
  • We will submit the claims to the manufacturer and correct errors.
  • We will account for discrepancies in payment and fill out adjustment sheets to document differences in payment.
  • We will diligently maximize the return on each ticket, only to the extent that the amount is actually due to the dealer with regard to manufacturer’s policy and procedures.
  • We will track receivables on a “worked up” warranty receivables schedule, noting tickets that have not yet been received by WPC, and items that have been paid but discrepancies have not been addressed, debits, etc. Schedules must be provided to WPC on a timely basis to adequately account for and process your warranty claims!
  • We will communicate all status and concerns regarding warranty claims to upper management via WPC monthly report.
  • We will provide training to assist service management for advisors and technicians as requested, (see dealer agreement for compensation).

Quality Assurance and Booking

Services performed include all of Plan A, in addition to: *

  • We will dial into your system from our location and bill claims that have labor operations on the hard copy.
  • We will book tickets and close to accounting.

Full Service Warranty Administration and Quality Assurance

Services performed include all of Plan A & B, in addition to: *

  • We will assign labor operations to the ticket based upon the listed technical comments and flag accordingly. This category is designed to provide the ultimate in a full service warranty department.

Time and Date Track Tickets Received, Paid and Returned

We will date track all tickets indicating the date received, date paid, date returned to dealer for additional information, and date returned to dealer paid.

Warranty and Audit Compliance Review

We will review all incoming closed claims for compliance with manufacturer’s policy and procedures, checking such items as outlined on WPC’s “audit alert” tag. We will notify dealer of violations of policy and procedures.

Claims Submission and Corrections to the Manufacturer

We will submit the claims to the manufacturer and correct errors.

Payment Reconciliation and Adjustments

We will account for discrepancies in payment and fill out adjustment sheets to document differences in payment.

Maximize the Return Following the P&P

We will diligently maximize the return on each ticket, only to the extent that the amount is actually due to the dealer with regard to manufacturer’s policy and procedures.

Track and “Work Up” the Warranty Receivables Schedule

We will track receivables on a “worked up” warranty receivables schedule, noting tickets that have not yet been received by WPC, and items that have been paid but discrepancies have not been addressed, debits, etc. Schedules must be provided to WPC on a timely basis to adequately account for and process your warranty claims!

Monthly Reporting to Managment

We will communicate all status and concerns regarding warranty claims to upper management via WPC monthly report.

WPC Training to Assist Managers, Advisors and Technicians

We will provide training to assist service management for advisors and technicians as requested, (see dealer agreement for compensation).

Remote Accessing Your DMS to Bill Claims with Labor Operations Code

We will dial into your system from our location and bill claims that have labor operations on the hard copy.

Book the Tickets and Close to Accounting

We will book tickets and close to accounting.

Assign the Labor Operation Codes and Flag Technicians

We will assign labor operations to the ticket based upon the listed technical comments and flag accordingly. This category is designed to provide the ultimate in a full service warranty department.

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