Time and Date Track Tickets Received, Paid and Returned
We will date track all tickets indicating the date received, date paid, date returned to dealer for additional information, and date returned to dealer paid.
Warranty and Audit Compliance Review
We will review all incoming closed claims for compliance with manufacturer’s policy and procedures, checking such items as outlined on WPC’s “audit alert” tag. We will notify dealer of violations of policy and procedures.
Claims Submission and Corrections to the Manufacturer
We will submit the claims to the manufacturer and correct errors.
Payment Reconciliation and Adjustments
We will account for discrepancies in payment and fill out adjustment sheets to document differences in payment.
Maximize the Return Following the P&P
We will diligently maximize the return on each ticket, only to the extent that the amount is actually due to the dealer with regard to manufacturer’s policy and procedures.
Track and “Work Up” the Warranty Receivables Schedule
We will track receivables on a “worked up” warranty receivables schedule, noting tickets that have not yet been received by WPC, and items that have been paid but discrepancies have not been addressed, debits, etc. Schedules must be provided to WPC on a timely basis to adequately account for and process your warranty claims!
Monthly Reporting to Managment
We will communicate all status and concerns regarding warranty claims to upper management via WPC monthly report.
WPC Training to Assist Managers, Advisors and Technicians
We will provide training to assist service management for advisors and technicians as requested, (see dealer agreement for compensation).
Remote Accessing Your DMS to Bill Claims with Labor Operations Code
We will dial into your system from our location and bill claims that have labor operations on the hard copy.
Book the Tickets and Close to Accounting
We will book tickets and close to accounting.
Assign the Labor Operation Codes and Flag Technicians
We will assign labor operations to the ticket based upon the listed technical comments and flag accordingly. This category is designed to provide the ultimate in a full service warranty department.
