Get warranty expenses under control with full scrutiny
Warranty Claims Processing Service Plans
Plan A
Plan B
Plan C
Basic claims processing and quality assurance
Quality assurance and booking
Full service warranty administration and quality assurance
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Warranty Claims Processing Service Plans |
Plan A Basic claims processing and quality assurance
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Plan B Quality assurance and booking
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Plan C Full service warranty administration and quality assurance
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| Time & date track tickets received, paid, and returned | |||
| Warranty and audit compliance review | |||
| Claim submission and corrections to the manufacturer | |||
| Payment reconcilation and adjustments | |||
| Maximize the return following the P&P | |||
| Track and “work up” the warranty receivables schedule | |||
| Monthly reporting to management | |||
| WPC training to assist managers, advisors and technicians | |||
| Book the tickets and close to accounting |
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| Assign the labor operations codes and flag technicians |
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With Warranty Claims processing Services You WilL
Leave the complicated work to our experts
Get receivables processed timely and recapture aged money
In-House Warranty Management
Salary + bonus + FICA + healthcare = high cost regardless of warranty volume. This cost will never go down.
Vacation planning, sick day coverage, training & education vs on-the-job mistakes all expend valuable management resource.
Your admin has a finite capacity. Business growth &/or adding stores will mean new hire(s) with even more cost and management.
“Work expands so as to fill the time available for its completion”.
Costs are many and high, including acquisition time, effort, onboarding, and training.
Mistakes by in-house staff mean lost warranty dollars.
Warranty Claims Management Service
You only pay for the warranty volume collected. And the cost per dollar decreases as the volume goes up.
We take care of all planning and management, ensuring constant, year-round, warranty coverage.
From $10,000 to $1,000,000 and beyond, we have you covered, every week, year-round.
One claim, or many claims; we will have all complete claims submitted to the manufacturer within 24hr of receipt.
We manage our workforce so you don’t have to. We’ve been doing this since 1986, and we’ve become exceptional at it.
We stand by our work and will pay you the full value of any valid reimbursable warranty claim that is ultimately denied because of our mistake.
Do you need help with choosing your warranty claims management plan?
Warranty claims Processing FAQ
Yes, we audit all repair orders for compliance and accuracy, which we stand by with a work guarantee.
Provided all information is complete and accurate, warranty claims are processed within 24 hours, and rejected claims are resubmitted within 48 hours.
A daily spreadsheet of all problem claims will be sent detailing any deficiencies and requesting the appropriate remediating action. You always have a current view of what is needed.
Yes, we work a schedule and provide a comprehensive monthly summary of outstanding schedule dollars and claims issues.
Yes, some dealers prefer us to post to the schedule. Some dealers want us to work up the accounting adjustments and have them approved by the dealership before posting.
Some dealers prefer to keep those functions in-house. It’s your choice and there is no additional cost for this service.
We can and the choice is yours. Some dealers would like us to work directly with the automotive manufacturer representative and keep them included in the communication.
Other dealers would like us to put all the information together for them regarding warranty claim issues so that they can connect with the rep themselves.
Yes, our guarantee is backed by an error and omissions insurance policy. From simple clerical errors to warranty audits, if valid reimbursable dollars are lost due to a processing error by WPC, you are covered.
This is determined on a case-by-case basis. However, provided all the set-up information is complete, accurate and timely, set up can occur within as little as 3 business days.
Yes. Please contact us for more details.
Our focus and depth of expertise, our work guarantee, our vertically integrated operations, our pool of car-line-specific administrators, our constant coverage of your dealership, our communications and reporting back to you.
You will have a dedicated administrator for all aspects of claims processing. We will manage sickness and vacations to ensure no loss of coverage.
The advantages of claims processing by WPC are:
- Maximized claims dollars, because of our work guarantee
- No employee overhead – salary, benefits, sickness, vacation, maternity leave and a host of other issues are all handled by WPC.
- Non-Bias Standardized reporting and feedback – especially important to multi-dealer groups
- All Lines handled under one service
WPC Is Referred By Manufacturer Reps And 3rd Party Vendors All Over The Country For The Outstanding Service
Choosing WPC is the best decision we have made for our Fixed Operations departments.
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Working with your company has made quite an improvement in our warranty scores.
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I can truthfully say that my best and most reliable employee doesn’t even work for me – she works for WPC.
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Thank you for being so awesome at your job & so pleasant and easy to work with!
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