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Warranty Claims Processing Service Plans
Plan A
Plan B
Plan C
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Warranty Claims Processing Service Plans |
Plan A Basic claims processing and quality assurance
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Plan B Quality assurance and booking
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Plan C Full service warranty administration and quality assurance
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| Time & date track tikets received, paid, and returned | |||
| Warranty and audit compliance review | |||
| Claim submission and corrections to the manufacturer | |||
| Payment reconcilation and adjustments | |||
| Maximize the return following the P&P | |||
| Track and “work up” the warranty receivables schedule | |||
| Monthly reporting to management | |||
| WPC training to assist managers, advisors and technicians | |||
| Book the tickets and close to accounting |
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| Assign the labor operations codes and flag technicians |
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With Warranty Claims processing Services You WilL enjoy
No Down Time
No Long-Term Commitments
Vast Industry Knowledge
Warranty claims Processing FAQ
Yes, we audit all repair orders for compliance and accuracy, which we stand by with a work guarantee.
Provided all information is complete and accurate, warranty claims are processed within 24 hours, and rejected claims are resubmitted within 48 hours.
A daily spreadsheet of all problem claims will be sent detailing any deficiencies and requesting the appropriate remediating action. You always have a current view of what is needed.
Yes, we work a schedule and provide a comprehensive monthly summary of outstanding schedule dollars and claims issues.
Yes, some dealers prefer us to post to the schedule. Some dealers want us to work up the accounting adjustments and have them approved by the dealership before posting.
Some dealers prefer to keep those functions in-house. It’s your choice and there is no additional cost for this service.
We can and the choice is yours. Some dealers would like us to work directly with the automotive manufacturer representative and keep them included in the communication.
Other dealers would like us to put all the information together for them regarding warranty claim issues so that they can connect with the rep themselves.
Yes, our guarantee is backed by an error and omissions insurance policy. From simple clerical errors to warranty audits, if valid reimbursable dollars are lost due to a processing error by WPC, you are covered.
This is determined on a case-by-case basis. However, provided all the set-up information is complete, accurate and timely, set up can occur within as little as 3 business days.
Yes. Please contact us for more details.
Our focus and depth of expertise, our work guarantee, our vertically integrated operations, our pool of car-line-specific administrators, our constant coverage of your dealership, our communications and reporting back to you.
You will have a dedicated administrator for all aspects of claims processing. We will manage sickness and vacations to ensure no loss of coverage.
The advantages of claims processing by WPC are:
- Maximized claims dollars, because of our work guarantee
- No employee overhead – salary, benefits, sickness, vacation, maternity leave and a host of other issues are all handled by WPC.
- Non-Bias Standardized reporting and feedback – especially important to multi-dealer groups
- All Lines handled under one service