Leading Automotive
Warranty Processing Company

Mark joined WPC in 1995 and has led the Company in its growth and transformation from a small family-owned company to one recognized as an industry leader in automotive warranty processing services.

Mark has over 25 years’ experience leading operations and strategic change management, with a focus on building an inclusive and collaborative culture for clients and employees. Additionally, Mark has extensive experience leading operational and financial improvement activities for several multi-billion-dollar companies through his experience with FTI Consulting, Inc.

Mark earned his Master of Business Administration from Southern Methodist University and his Bachelor of Science in finance and accounting from the University of Colorado, Boulder.

Todd Perry joined WPC in 2025 to help lead the company through its next stage of growth and innovation.​

The first nine years of Todd’s career were spent in public accounting, gaining experience with large SEC filers, privately held companies, and IPOs. The next 14 years were dedicated to management consulting focused on strategic corporate finance, M&A, and restructuring. Todd has served in CEO, CFO, COO, Controller, and FP&A roles, assisting both public and private equity-owned companies through operational and financial growth and transition. ​

​Todd left management consulting to build Texas Capital Bank’s (TCB) Investment Bank, becoming the first employee of the newly formed FINRA-licensed broker-dealer. He built out the TCBI M&A function and successfully closed the bank’s first M&A deal, generating the largest single-fee event in TCB history.​

Todd attended the University of Wyoming, earning his Bachelor of Science in Accounting with a minor in Finance.

Shawn Ridgedell Davis joined WPC in 2025 to help lead the company through its next stage of growth and innovation.

With more than 20 years of leadership experience in operations, strategy and planning, and brand and marketing roles, Shawn has gained significant industry experience across financial services, technology, healthcare, nonprofit and for-profit markets. She has built and delivered strategies and operational infrastructure to support organizations growth from early-stage to mature companies. Trusted by CEOs to extend reach and implement top initiatives, Shawn is known for seeing around corners and driving transformative success.

She is a Leadership and Transformation Coach, a complement to her years of experience as a trusted advisor to C-suites and Boards. Shawn earned her BA in Journalism/Marketing from Louisiana State University and is a Certified Hudson Institute Coach.

Justin Carr is the Vice President of Sales and Marketing and a strategic partner in the business. He began his career with Warranty Processing Company (WPC) in 1999. This longevity has allowed him to play a significant role in almost every aspect of the organization. He focuses on immense value for dealerships through his experience in business efficiency, organizational strategy, operations, and customer service.

Through his efforts he consistently impacts the growth of the company year after year. His commitment and dedication to success stems from the great relationships he has with his coworkers, clients and those he works with in the industry.

Before joining WPC, Justin went through a Merger and Acquisition with E.W Scripps Company and worked as their New Media Division Manager. Prior to that he served as a Veteran in the United States Air Force with the 653rd Medical Group.

Justin was born and raised in New Jersey. He graduated with honors from the University of Colorado, obtaining a bachelor’s degree in Communications and a Technical Communications minor. He is married with 2 children, and enjoys spending time with his family, Ice Hockey, Tennis, and fitness.

Wood is a 30-year automotive executive, investor, consultant, entrepreneur, and a past chairman of the board of directors for the Colorado Automobile Dealers Association. He holds a bachelor’s degree in business administration from Baylor University and completed executive management and customer training programs at J.D. Powers, Ford Motor Company, and Lexus/Toyota. Wood also served as general manager/operating partner for Larry H. Miller Chrysler Dodge Jeep Ram, and as general manager for AutoNation; plus, he served as general sales manager and financial services director for Phil Long Dealerships in the Denver market.

For 16 years, he owned Brent Wood, Inc., a leadership and business management consulting company serving automotive, financial, and real estate industries.; and co-founded Rocky Mtn USSA, a sports marketing/management company specializing in youth baseball leagues, tournaments, apparel and awards; he also co-founded Car Source, a national automotive multi-media advertising company. He is a past chairman of the board of directors of the Colorado Automotive Dealers Association and chaired CADA’s legislative policy committee; and he is a past board member of the Colorado Sports Hall of Fame. Brent has been married to Judi Wood for 28 years and has 3 children Austin (27), Brayden (22), and Ashlee (19).

Joining WPC in 2026, Jyoti Patel serves as Executive Director of Brand, Marketing & Strategic Operations. In this role, she bridges brand strategy, marketing, and operational execution to transform WPC’s brand promise into a lived practice; thereby, strengthening marketing effectiveness, aligning operational planning, and delivering a consistent, high-quality client experience.

Previously, Jyoti has held leadership roles in healthcare and academic institutions, financial services, and nonprofit organizations where she led brand and marketing strategy, optimized operational workflows, supported enterprise-wide strategic initiatives, and partnered closely with cross-functional teams and executive leadership to drive measurable impact.

She holds an MBA with a minor in Marketing/Public Relations from the University of Houston, as well as a BA in Economics with a minor in Business Foundations from The University of Texas at Austin.

Dean Williams is the IT Director at Warranty Processing Company (WPC), where he has been leading technology initiatives since June 2023. With over 25 years of experience in IT management, Dean’s career spans roles at Microsoft Corporation and several SMB Managed Service Providers in the Dallas area.  Throughout his tenure in both Finance and IT industries, Dean has developed deep expertise in IT Security, Leadership, Organizational Management, Project Management, Coaching, and Customer Service, consistently driving operational excellence and innovation.

Dean holds a Bachelor of Business Administration in Finance from the University of Texas at Arlington. Raised as an Air Force dependent, he had the unique opportunity to live across the United States and abroad in Japan for three years, though Texas has been home for most of his life.

Outside of work, Dean enjoys spending time with his wife and three children, traveling and immersing himself in different cultures, listening to live music, photography, and relaxing on the beach whenever possible.

Jim Wolleson currently holds the position of Director of Business Development at Warranty Processing Company (WPC). He has been serving the automotive industry for over two decades and joined WPC in 2024. Jim’s primary responsibility is to oversee the processes related to performance in the automotive space that affects franchises worldwide. He is dedicated to ensuring that these processes are running efficiently in the constantly changing landscape of the industry. Before joining WPC, Jim worked as a national dealer performance coach and evaluator for JD Power, where he served over 200 franchises nationally per year. Prior to that, he spent more than 20 years as an employee with BMW, working in the franchise and consultant space. Jim is a California native, having been born and raised in Southern California, where he still resides. He is married and has three children. In his leisure time, he enjoys spending time with his family, hiking, and relaxing on the beach.

Louise Williams is the Human Resources Director for Warranty Processing Company (WPC). Louise has been with the company since February 2021 and has actively participated in the expansion and growth of the WPC teams, while providing HR support to management and the employees.

Louise is an HR Professional with 25 years of Human Resources Management, Contract Management, Project Management, and Operational Management experience in the airline and medical industries.

Louise was raised in Tokyo, Japan and Vancouver, British Columbia providing an international exposure and a love for foreign cultures and travel that she shares with her husband and 2 sons. She attended the University of British Columbia obtaining a BA in Economics and a BComm at the Sauder School of Business in Accounting.

Michelle Blair is a Senior Operations Manager at Warranty Processing Company, where she is responsible for developing an elite team of managers by providing guidance, coaching and management instruction. She is passionate about providing a smooth claims processing service to our clients.

She came on board in April of 2008 after spending 7 years of her career at a Ford dealership learning and working through the multitude of roles of the service department. Since starting, she has shown immense growth professionally with a work ethic that is one for the books.

Leading dealerships to an efficient and profitable warranty process is the motivation that drives Michelle’s executive leadership. That, combined with her strong belief that problems and challenges are just opportunities in disguise, her career effectiveness is one of repeated and continuous success. Michelle has a special talent for engaging personnel on all levels and driving through internal and external barriers to exceed objectives. She will tell you that she is a rule follower through and through. You will often hear her say “We can get any claim paid but what matters is keeping it paid”.

Michelle’s enthusiasm for the automotive industry started at an early age while working on cars, tinkering in the garage, and drag racing with her dad. She lives in Colorado with her husband and dogs. In her free time, she enjoys listening to great live music and getting swept away in a good book.

Becca began her career in the automotive industry more than 20 years ago, where she discovered her passion for the field while working as a Service Advisor for Porsche. That hands-on experience laid the foundation for her deep understanding of operations, customer experience, and the importance of strong training and communication. Her long-standing connection to the industry continues to shape her approach to leadership and development today.

Becca is a seasoned leader with 16 years of experience at the company, bringing deep institutional knowledge and a collaborative, people-first approach to her work. She currently leads the training department, where she focuses on building effective onboarding programs, supporting operational needs, and developing scalable training solutions that help teams succeed.

Known for her steady leadership style and commitment to continuous improvement, Becca is passionate about creating structure, clarity, and support for both new and experienced team members. She values teamwork, thoughtful problem-solving, and finding practical solutions that make a real impact.

Becca lives in Colorado with her husband, two kids, and their three dogs. When she’s not working, she enjoys spending time outdoors with her family, cheering on her kids in their activities, casually “just looking” at cars (which is her favorite hobby), and always dreaming about her next escape to the beach.

Jeanne Ragar, Corporate Training Manager for Warranty Processing Company (WPC), is focused on designing, planning, and implementing training programs to enable our team’s delivery of exceptional service and support.

Jeanne has brought a wealth of 39 years’ experience in the automotive industry to WPC, and in the last 28 years since joining WPC, her on company achievements have been nothing short of significant.

Jeanne joined WPC in its infancy as a dedicated Warranty Administrator helping her clients get caught up and back on track.  Jeanne then moved into Operational Management roles early in her career with WPC participating in building both the Warranty Administration department as well as the HR department.

In her Regional Operations Manager role, Jeanne recruited, trained, and developed numerous WPC administrators and managers.  Jeanne derives the utmost satisfaction from assisting administrators and managers develop their careers with WPC.  Her success in this role led to her promotion as Corporate Training Manager where she continues to provide training and development to new and existing employees interested in accelerating their career with WPC.

In her time away from the office, Jeanne is a Colorado native that enjoys an active lifestyle from biking, and standup paddleboarding, to scuba diving.  Jeanne’s family lives in her vicinity so she feels fortunate to share these activities with them during her down time.

Wendy Tucker is an Operations and Recruiting Manager at Warranty Processing Company.

Wendy began her automotive career after graduating high school. She worked in a local dealership as a teen and had no idea what the industry would later have in store. She now has 48 years of experience and has become a leading force in her position.

In early 2002, she relocated to Colorado from Texas with her husband and daughter. Although she hated leaving home, their relocation ultimately brought an amazing opportunity to join WPC. She started with the company as a warranty administrator. Wendy quickly demonstrated her abilities to gain extensive knowledge across numerous manufacturers. This led her to becoming the top producer for Warranty Processing for many years.

Her hard work, show of force attitude and commitment to the company opened the door for her to become a Regional Operations Manager. Stepping into that leadership role, she has hired trained and developed several managers for the company. It was evident how committed and loyal she is to WPC. Her knowledge, work ethic, and leadership skills have been instrumental in growing the company to where it is today.

When Wendy is not working, she enjoys spending time with her husband and grandkids.